The department is in charge of following-up with the situation and the complaints of Christians.
- To stand by the side of all Christians, to listen to the challenges and problems they face through personal accompaniment.
- To provide them with support and assistance to find solutions to their problems and improve their situations through contacting Labora’s relations in the public sector.
The mechanism followed by Labora
*Define a schedule.
*The person concerned or a person acting in his capacity must come in person to Labora offices.
* Fill out the application form.
*Meeting the person in charge of the department of complaints and reviews or the person who replaces him/her.
*Provide all necessary documents to complete the file.
*Carry out a follow-up on the case by the person in charge at Labora.
*Write a report on each case.
*Submit the report as well as its result to the President of Labora within a week of the interview.
*Notify the person concerned of the final result.
Note: a request can be rejected if it can be ascertained that the information delivered is untrue.